International buyers, particularly retail groups and hotel chains, increasingly require their suppliers to hold a published ethics position. This page states ours, and states what we expect from the facilities and partners we work with.

18.1 Anti-bribery and corruption

We prohibit bribery and corruption in every form. No employee, agent, representative or partner may offer, give, request or accept any bribe, kickback, facilitation payment or improper advantage, whether in cash or in kind, to or from any person, including any public official. This applies in every country in which we operate, and it applies where local practice may differ.

18.2 Labour standards

We expect every facility supplying us to operate free from forced labour, bonded labour and child labour, to pay at least the legal minimum wage, to comply with lawful working hours, to provide a safe and hygienic workplace, to respect freedom of association, and to operate without discrimination or harassment.

18.3 Food fraud and authenticity

We have no tolerance for adulteration, substitution, mislabelling, dilution, counterfeiting or misrepresentation of origin. Product is what the specification says it is. Any suspicion of food fraud in our supply chain is investigated immediately and, where substantiated, results in termination of the supply relationship and notification to the relevant authority.

18.4 Environment

We seek to reduce the environmental impact of our operations, with particular attention to the energy intensity of cold chain, refrigerant management, packaging material reduction, and food waste through better forecasting and stock rotation. We expect our facilities to hold valid environmental consents and to manage waste and effluent lawfully.

18.5 Fair dealing

We deal honestly with buyers, suppliers and competitors. We do not make misleading claims about our products or certifications, we do not disparage competitors, and we honour our commitments. We expect the same in return.

18.6 Raising a concern

Anyone — employee, supplier, buyer or member of the public — who has a concern about conduct in our supply chain may report it in confidence to sales@mrhsitetraders.co.in marked "Confidential — Ethics". Reports are investigated. We do not tolerate retaliation against anyone who raises a concern in good faith.