9.1 Our commitment

Food safety is not a marketing claim. It is the licence to operate in this business. Every product we supply is sourced from manufacturing facilities operating documented food safety management systems, and we will not supply product we would not serve ourselves.

9.2 Certification

Products supplied by MRH Site Traders are sourced from facilities certified to recognised international standards, which as at the date of this policy include BRCGS and CODEX-aligned systems, supported by HACCP, GMP, ISO 9001 and ISO 22000. Our own operations are licensed by the Food Safety and Standards Authority of India under licence [FSSAI LICENCE NUMBER], and we are registered with FIEO and APEDA for export.

Certification status is verified periodically. Current certificates for a specific product and facility are provided on request to any buyer, and we encourage buyers to ask. Certification applies to the facility and the scope stated on the certificate, and does not extend beyond it.

9.3 Traceability

Every pack carries a batch code and date code enabling traceability to the production run, the facility and the raw material lot. We maintain records enabling one-step-back and one-step-forward traceability. Buyers must retain batch codes in their own records and must not obscure, remove or overprint them. A buyer who destroys batch identification destroys its own ability to make a claim and our shared ability to manage a recall.

9.4 Retained samples

Counter-samples of production batches are retained under controlled conditions for the shelf life of the product. These retained samples are the reference point for resolving any quality dispute.

9.5 Labelling and destination compliance

Standard labelling is prepared to Indian requirements. Where goods are exported, or where white-label packaging is produced, the buyer is responsible for specifying in writing all labelling required by the destination market before artwork is approved, including ingredient declaration, allergen declaration in the required format and language, nutritional panel, additive declarations and E-numbers, net weight and metrological requirements, date marking format, storage and preparation instructions, country of origin marking, importer name and address, and any religious or dietary certification.

We produce labels to the specification the buyer approves in writing. Once the buyer signs off artwork, responsibility for its regulatory accuracy in the destination market rests with the buyer. We do not warrant that any label complies with the law of a market whose requirements the buyer has not specified to us.

9.6 Allergens

Products are manufactured in facilities that also handle other food products. Although allergen controls, segregation and cleaning validation are applied, the possibility of cross-contact cannot be eliminated entirely. Allergen information for a specific product is provided in its technical specification sheet, which the buyer must obtain and review before placing an order and before making any allergen claim to its own customers.

9.7 Shelf life

Shelf life is stated on the technical specification for each product and is valid only where the product is held continuously at the specified temperature. Any break in the cold chain shortens shelf life unpredictably and may render the stated date meaningless. The buyer is responsible for stock rotation and for not supplying product beyond its date code.

9.8 Preparation

Products are supplied frozen and are to be cooked from frozen unless the pack states otherwise. Cooking instructions are provided as a guide based on standard commercial equipment. The buyer is responsible for validating cooking times and temperatures against its own equipment to ensure the product reaches a safe core temperature. Products must not be thawed and refrozen.