19.1 Raising a grievance

If you have a complaint about our products, our service, our handling of your personal data or any content on this website, we want to hear it directly and resolve it. Write to sales@mrhsitetraders.co.in with the subject line "Grievance", giving your name, company, contact details, the invoice or order reference where relevant, a clear description of the issue and what outcome you are seeking.

19.2 How we handle it

We acknowledge every grievance within two working days and aim to resolve it within fifteen working days. Where a matter requires laboratory testing, independent survey or investigation at a manufacturing facility, resolution takes longer and we keep you informed of progress. Quality claims relating to goods are handled under the Returns, Replacement and Quality Claims Policy, and the time limits in that policy apply.

19.3 Grievance Officer

Grievance Officer, MRH Site Traders

Email: sales@mrhsitetraders.co.in  |  Telephone and WhatsApp: +91 8451957081

Address: [REGISTERED ADDRESS]

Hours: Monday to Saturday, 10:00 to 18:00 India Standard Time, excluding public holidays

19.4 Legal notices

Formal legal notices are served in writing at the registered address above, marked for the attention of the authorised signatory, by registered post or courier with proof of delivery, with a copy by email to sales@mrhsitetraders.co.in. Notice sent by email alone, by WhatsApp, or through a social media channel or website form is not valid service.

19.5 Escalation

If a grievance is not resolved to your satisfaction, escalate it in writing to the same address marked "Escalation — For the attention of the Director". Data protection matters that remain unresolved may be taken to the Data Protection Board of India. Disputes arising out of a contract of sale are resolved as set out in the Terms of Sale.

19.6 Company particulars

MRH Site Traders, [ENTITY TYPE], trading as Khamaj

Registered Office: [REGISTERED ADDRESS]  |  Branch: Nasik, Maharashtra, India

GSTIN: [GSTIN]  |  FSSAI Licence: [FSSAI LICENCE NUMBER]  |  IEC: [IEC]

Website: www.mrhsitetraders.co.in