6.1 Orders are binding once confirmed

A confirmed order is a binding commitment. Once we confirm an order, we allocate cold storage, book production slots with manufacturing partners, procure raw material and packaging, commission printed labels and artwork, and reserve container and vessel space. These commitments are made immediately and are largely irreversible. Cancellation therefore causes real and immediate loss.

6.2 How to cancel

A cancellation request must be made in writing to sales@mrhsitetraders.co.in by the person authorised to place orders for the buyer. Telephone, WhatsApp or verbal cancellation is not effective until confirmed in writing by us. No cancellation takes effect until we acknowledge it in writing.

6.3 Cancellation charges

Where a confirmed order is cancelled by the buyer, the advance payment made against that order is forfeited in full and retained by us as liquidated cancellation charges. This applies regardless of the stage the order has reached and regardless of the reason for cancellation.

The parties agree that the advance represents a genuine pre-estimate of the loss we suffer on cancellation, taking into account production slot forfeiture, raw material and packaging commitments, custom label and artwork costs, cold storage charges, freight booking cancellation charges, administrative cost, and the opportunity cost of capacity we declined to sell to another buyer. It is not a penalty.

Where our actual loss exceeds the advance — for example where custom-printed packaging, white-label artwork, buyer-specific formulation or product already produced to the buyer's specification cannot be sold elsewhere — we reserve the right to recover the balance from the buyer, on presentation of supporting documentation.

6.4 Cancellation once goods are produced or despatched

An order cannot be cancelled once the goods have been produced to the buyer's specification, once custom packaging or labelling has been printed, or once the goods have been despatched or handed to the carrier. At that stage the buyer remains liable for the full contract value.

6.5 Cancellation by us

We may cancel or reduce an order where raw material or production capacity becomes unavailable, where a force majeure event prevents performance, where the buyer fails to pay when due or provide agreed security, where the buyer fails to provide specifications, artwork approvals or documentation within a reasonable time, or where continuing would breach any sanction, export control or food safety requirement.

Where we cancel for reasons within our control and the buyer is not in breach, we will at our option supply an equivalent alternative product, deliver at a later agreed date, or credit the advance against a future order. We are not liable for any other loss arising from such cancellation.

6.6 Amendments

Requests to amend quantity, specification, packaging, destination or delivery window are considered case by case and are accepted only where the change is still operationally possible. Accepted amendments may carry a price adjustment and a revised lead time. A material amendment may be treated as a cancellation of the original order and the placing of a new one.