11.1 Availability

We provide product samples to genuine trade buyers evaluating a supply relationship. Sample requests are considered on the basis of the enquiring business, the market, the indicative volume under discussion and the product involved. We may decline a request without giving reasons.

11.2 Cost

Sample cost, freight cost, courier charges, customs duty, import clearance and any destination charges are agreed case by case before despatch. Frozen samples require temperature-controlled shipment, which is expensive relative to the value of the goods, and the cost is ordinarily borne by the requesting party. Where a commercial order follows within an agreed period, sample and freight cost may be credited against the first invoice at our discretion.

11.3 Documentation and import

Samples are shipped with commercial invoice, packing list and the health or food import documentation required by the destination. The recipient is responsible for confirming that samples of frozen food may lawfully be imported into its country, for obtaining any permit required, and for clearing the shipment. Samples detained, refused entry or destroyed by an authority are not replaced free of charge.

11.4 What a sample represents

A sample is representative of the product type and is drawn from a specific production batch. It indicates typical quality but does not create a warranty that every future delivery will be identical. Natural variation in agricultural raw material means colour, size, coating and texture will differ between batches. Approval of a sample constitutes approval of the product type within normal commercial tolerance, not a specification frozen at that exact batch.

11.5 Use of samples

Samples are supplied for evaluation, testing and menu development only. They may not be sold, offered for sale or supplied to end consumers commercially. Samples remain subject to the same cold chain, storage and preparation requirements as commercial supply, and we accept no liability for samples handled outside those requirements.