These terms outline the framework for white-label and private-label supply. Every white-label relationship is governed by a separate signed agreement, and these terms are the framework within which that agreement is negotiated.

12.1 What we provide and what you provide

We provide certified products, manufacturing capacity through our partner facilities, packaging production, supply chain coordination and export documentation. The partner provides its brand, artwork, label content, market knowledge and regulatory responsibility for the destination market.

12.2 Minimum quantities

White-label production requires minimum order quantities per product and per stock keeping unit, driven by production run economics and packaging print runs. Minimums are quoted per project and are firm. Packaging is ordinarily printed in a minimum run that may exceed the first order quantity, and the partner is responsible for the full cost of the print run.

12.3 Artwork and approval

The partner supplies print-ready artwork to our packaging specification, or approves artwork we prepare from the partner's brief. The partner is solely responsible for the accuracy and regulatory compliance of all label content in its market, including ingredient and allergen declarations, nutritional data, claims, date marking, weights and measures, and language requirements.

Written artwork approval by the partner is final. Production proceeds on the approved artwork. Any error discovered after approval, and the cost of reprinting or relabelling, is for the partner's account. Artwork changes after approval and before production incur reorigination and reprint costs.

12.4 Intellectual property

The partner warrants that it owns or is licensed to use every brand name, trademark, logo, design and image it supplies, and that their use does not infringe any third party's rights in any market where the product will be sold. The partner indemnifies us in full against any claim arising from that use. We acquire no rights in the partner's brand, and the partner acquires no rights in ours.

We do not verify trademark availability on the partner's behalf. The partner should conduct its own clearance searches in every intended market before committing to a print run.

12.5 Product liability and recall

The partner is the brand owner and is the responsible food business operator for the product in its market. The partner maintains product liability insurance at an appropriate level, maintains full traceability, and manages any consumer complaint, regulatory action or recall in its market, with our cooperation and with access to our batch records.

12.6 Exclusivity

No exclusivity of product, formulation, territory or channel is granted unless expressly agreed in a signed agreement, and any exclusivity granted is conditional on agreed minimum volume commitments being met.

12.7 Packaging stock

Printed packaging is produced specifically for the partner and cannot be used for any other customer. It is paid for by the partner, is stored at the partner's risk, and is not refundable. Where a partnership ends, the partner takes and pays for all remaining printed packaging, or bears the cost of its destruction.

12.8 Confidentiality

Formulations, specifications, pricing, cost structures and volume data exchanged in a white-label relationship are confidential and are not disclosed to any third party without written consent.